1. Information We Collect

The type of information we gather depends on how you interact with our services. We only collect what's necessary to provide you with quality financial analysis education and business support.

Personal Information You Provide

When you contact us or register for our programs, you might share:

• Your name and contact details (email address, phone number, business address)
• Professional information about your business and industry
• Educational background and current skill level
• Payment information for course enrollment (processed through secure third-party providers)
• Communication preferences and learning goals

Information Collected Automatically

Like most websites, we collect some technical information when you visit eltrivonquex.com:

• Device information (browser type, operating system, screen resolution)
• Usage patterns (pages visited, time spent, navigation paths)
• IP address and approximate geographic location
• Referral source (how you found our website)

2. How We Use Your Information

We're pretty straightforward about this. Your information helps us deliver better educational experiences and communicate with you effectively.

We don't sell your personal information to third parties. That's not how we operate, and it's not the kind of business relationship we want to build.

3. Data Sharing and Third Parties

Running an educational business means working with trusted partners. Here's who might access your information and why:

• Payment processors: We use secure third-party services to handle transactions. They see only what's needed to process payments safely.
• Email service providers: Help us send newsletters and program updates efficiently. They're bound by strict confidentiality agreements.
• Analytics platforms: Provide insights about website usage to help us improve your experience. Data is anonymized where possible.
• Cloud storage services: Store course materials and learning resources securely with Australian-based servers when available.
• Legal authorities: We'll share information if required by Australian law or to protect someone's safety.

All our service providers are carefully selected and contractually obligated to protect your information. We only share what's necessary for them to do their job.

4. Your Rights and Control

Your information belongs to you. Under Australian privacy law, you have several important rights about how we handle it.

5. Data Security and Protection

Protecting your information isn't just a legal requirement for us—it's a responsibility we take seriously.

Security Measures We Implement

• Industry-standard encryption for data transmission (SSL/TLS)
• Secure servers with regular security patches and updates
• Access controls limiting who can view your information internally
• Regular security audits and vulnerability assessments
• Staff training on privacy and data protection best practices
• Secure backup systems to prevent data loss

Despite our precautions, no internet transmission is completely secure. We encourage you to use strong passwords and be cautious about sharing sensitive information online. If you notice any suspicious activity related to your account, let us know immediately.

Data Breach Procedures

In the unlikely event of a data breach affecting your information, we'll notify you and the Office of the Australian Information Commissioner as required by law. You'll receive clear information about what happened, what data was affected, and steps we're taking to address it.

6. Data Retention

We don't keep your information longer than necessary. How long we retain data depends on its purpose and legal requirements.

• Student records: Maintained for seven years after course completion for credential verification and regulatory compliance
• Financial records: Kept for seven years in accordance with Australian taxation laws
• Marketing communications: Stored until you unsubscribe or request deletion
• Website analytics: Aggregated data retained for two years; IP addresses anonymized after six months
• Inquiry information: Deleted after two years if no enrollment occurs

When information reaches the end of its retention period, we securely delete or anonymize it. Some aggregated, non-identifiable data might be retained longer for statistical purposes.

7. International Data Transfers

We prioritize storing data within Australia. However, some of our service providers operate internationally, which means your information might occasionally be processed overseas.

When international transfers occur, we ensure:

• The recipient country has adequate privacy protections recognized by Australian law
• Contractual safeguards are in place requiring equivalent protection standards
• Data is encrypted during transfer and storage
• You're informed if sensitive information will be stored internationally

Most of our core systems use Australian-based servers, and we're committed to keeping data local wherever practical.

8. Children's Privacy

Our services target business professionals and adult learners. We don't knowingly collect information from anyone under 18 years old without parental consent.

If you're under 18 and interested in our programs, please have a parent or guardian contact us to discuss appropriate arrangements. If we discover we've inadvertently collected information from someone under 18, we'll delete it promptly.

9. Changes to This Policy

Privacy practices evolve as technology and regulations change. We'll update this policy occasionally to reflect those changes.

When we make significant updates, we'll notify you by email (if you're enrolled in a program) and post a notice on our website. The "Last Updated" date at the top shows when the current version took effect.

We encourage you to review this policy periodically. Your continued use of our services after updates indicates acceptance of the revised policy.

10. Complaints and Concerns

If something about how we handle your information concerns you, we want to know. Contact us first so we can work together to resolve the issue.

Our internal complaint process:

• Submit your concern in writing to contact@eltrivonquex.com
• We'll acknowledge receipt within five business days
• Investigation typically takes 30 days, though complex matters might need longer
• You'll receive a written response explaining our findings and any corrective actions

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They're an independent body that handles privacy disputes.